Bullfinch customer service
NEW:
Information for customers of Yello Solar GmbH, DZ-4 Betriebsgesellschaft I mbH and DZ-Betriebsgesellschaft II mbH can be found below.
NEW:
Instructions for switching from the DZ4 Energy Manager app and the Yello Solar app to the WattControl app can also be found below.
With over 10,0000 existing systems, Bullfinch Asset AG is one of the largest service providers and financiers for solar and battery systems in Germany.
In the service area, we take care of all customer concerns on behalf of the following companies, from contractual issues and rent collection to maintenance and repair:
- Deutsche Energie Infrastruktur I GmbH (new company for customer contracts that originally existed with Yello Solar GmbH, DZ-4 Betriebsgesellschaft I mbH and DZ-4 Betriebsgesellschaft II mbH and were transferred to this new company)
- DZ-4 Betriebsgesellschaft III mbH
- DZ-4 Betriebsgesellschaft IV mbH
- DZ-4 Betriebsgesellschaft V mbH & Co. KG
- DZ-4 Betriebsgesellschaft VI mbH
- Ecotresor24 GmbH
- Eigensonne Solarmiete GmbH & Co. KG
- Lux23 GmbH
- Solar-SPV 1 GmbH
The Bullfinch bot
Our chatbot can help you in real time. Open the chat window at the bottom left and ask your question. The chatbot is connected to our knowledge base and can answer your question competently or recommend an article.
Helpdesk articles
You can of course also browse through all the articles in our knowledge base yourself. Click on this link: Solar Service Desk.
Service tickets
If you want to create a service ticket to receive a qualified response from an employee within 7 days, simply tap "Create service ticket" in the chatbot at the bottom left and follow the steps shown.
Phone number
If you prefer to contact us by phone, you can reach us from Monday to Friday 9 a.m. - 5 p.m. on 069 / 950 648 670. Please bear in mind that our telephone team is generally unable to offer a direct solution. The team will be happy to take your query and forward it for internal processing. You will then receive feedback within 7 days.
Our chatbot can help you in real time. Open the chat window at the bottom left and ask your question. The chatbot is connected to our knowledge base and can answer your question competently or recommend an article.
Helpdesk articles
You can of course also browse through all the articles in our knowledge base yourself. Click on this link: Solar Service Desk.
Service tickets
If you want to create a service ticket to receive a qualified response from an employee within 7 days, simply tap "Create service ticket" in the chatbot at the bottom left and follow the steps shown.
Phone number
If you prefer to contact us by phone, you can reach us from Monday to Friday 9 a.m. - 5 p.m. on 069 / 950 648 670. Please bear in mind that our telephone team is generally unable to offer a direct solution. The team will be happy to take your query and forward it for internal processing. You will then receive feedback within 7 days.
