Bullfinch customer service
NEW:
Information for customers of Yello Solar GmbH, DZ-4 Betriebsgesellschaft I mbH and DZ-Betriebsgesellschaft II mbH can be found below.
NEW:
Instructions for switching from the DZ4 Energy Manager app and the Yello Solar app to the WattControl app can also be found below.
With over 10,0000 existing systems, Bullfinch Asset AG is one of the largest service providers and financiers for solar and battery systems in Germany.
In the service area, we take care of all customer concerns on behalf of the following companies, from contractual issues and rent collection to maintenance and repair:
- Deutsche Energie Infrastruktur I GmbH (new company for customer contracts that originally existed with Yello Solar GmbH, DZ-4 Betriebsgesellschaft I mbH and DZ-4 Betriebsgesellschaft II mbH and were transferred to this new company)
- DZ-4 Betriebsgesellschaft III mbH
- DZ-4 Betriebsgesellschaft IV mbH
- DZ-4 Betriebsgesellschaft V mbH & Co. KG
- DZ-4 Betriebsgesellschaft VI mbH
- Ecotresor24 GmbH
- Eigensonne Solarmiete GmbH & Co. KG
- Lux23 GmbH
- Solar-SPV 1 GmbH
The Bullfinch Bot
Ourchatbot can assist you in real time. Open the chat window in the bottom left corner and ask your question. The chatbot is connected to our knowledge base and can provide you with a competent answer or recommend an article.
Helpdesk Articles
Of course, youcan also browse through all the articles in our knowledge base on your own. To do so, click on this link: Solar Service Desk.
Service Tickets
Ifyouwould like tocreate a service ticket to receive a qualified response from a staff member within 7 days, simply type “Create service ticket” in the chatbot at the bottom left and follow the steps displayed.
Phone number
Ifyou prefer to contact us by phone, you can reach us Monday through Friday from 9 a.m. to 5 p.m. at 30 / 75421123. Please note that our phone team is generally unable to provide a direct solution. The team will gladly take your request and forward it for internal processing. You will then receive a response within 7 days.
Ourchatbot can assist you in real time. Open the chat window in the bottom left corner and ask your question. The chatbot is connected to our knowledge base and can provide you with a competent answer or recommend an article.
Helpdesk Articles
Of course, youcan also browse through all the articles in our knowledge base on your own. To do so, click on this link: Solar Service Desk.
Service Tickets
Ifyouwould like tocreate a service ticket to receive a qualified response from a staff member within 7 days, simply type “Create service ticket” in the chatbot at the bottom left and follow the steps displayed.
Phone number
Ifyou prefer to contact us by phone, you can reach us Monday through Friday from 9 a.m. to 5 p.m. at 30 / 75421123. Please note that our phone team is generally unable to provide a direct solution. The team will gladly take your request and forward it for internal processing. You will then receive a response within 7 days.
