Bullfinch customer service
General
What experience does Bullfinch Asset AG have in the management and maintenance of solar plants?
Bullfinch Asset AG is one of the largest operators of solar installations and storage systems in Germany. With over 9000 systems, we have years of experience in the installation, maintenance and repair of your systems.
Do I have a right of withdrawal?
You have the right to withdraw from the contract without giving reasons. The withdrawal period is 14 days from the date of conclusion of the contract. The revocation must be made by means of a clear declaration (e.g. a letter sent by post, fax or e-mail).
How does solar system rental work?
Solar system rental works very similarly to an installment purchase. You pay a fixed monthly amount and at the end of the rental period, the entire system is yours. The best thing about it: planning, installation, service and maintenance are already covered by the "rent".
The lease runs for 25 years. During this time, you only pay a monthly lease payment. Nothing more. The planning of the PV system, the material and the installation are included in the rent. There is no down payment and no VAT on delivery and installation. The special advantage of the rental model is that any maintenance work, repairs and even the replacement of devices - such as inverters or storage units - are also included for the entire term. Just like the all-round carefree package for your system from our experts, who are always on hand to provide you with help and advice. So you don't have to worry about a thing - for 25 years. And this is guaranteed with constant rental costs, regardless of electricity price trends and rising inflation.
After 25 years, the system is yours. From the 10th year onwards, you have the option of buying the system from us for its residual value. You also benefit from the EEG remuneration - every kilowatt hour of electricity not consumed is automatically fed into the electricity grid. In return, you receive the legally stipulated remuneration rate.
Who is Bullfinch Asset AG?
Bullfinch Asset AG installs, operates, maintains and finances solar systems and battery storage systems throughout Germany and is one of the market leaders with over 9000 systems. Our experienced team will take care of all your needs.
Will the terms of my current contract with DZ4 change under Bullfinch Asset AG?
No, the conditions remain the same.
Do I have to take action myself to ensure the continuity of my photovoltaic services?
No, the continuity of your investment is guaranteed with Bullfinch Asset AG. Apart from the contact person, nothing will change for you.
How will ongoing projects that have not yet been completed be processed after the takeover?
If the planning or construction of your system is in progress, our team will contact you to ensure the successful completion of your project.
Will there be any interruptions in service or maintenance planning during the takeover?
Bullfinch Asset AG will ensure that all facilities in planning as well as services and maintenance are continued as planned.
Consulting, installation & operation
Who will pay me the feed-in tariff for my solar power?
The electricity from your PV system that you do not consume directly is fed into the public grid and remunerated at a fixed rate in accordance with the German Renewable Energy Sources Act (EEG). The remuneration applies to every kilowatt hour of solar power fed into the grid over a period of 20 years. The responsible grid operator pays you the statutory feed-in tariff on a monthly basis. After registration in the market master data register and official commissioning of the PV system, the feed-in tariff is automatically paid for the first time by the distribution grid operator.
When does registration in the market master data register take place?
Solar power that you do not consume in your household is fed into the public electricity grid. In order for you to receive the legally regulated remuneration for this, your solar system and, if applicable, your storage system must be registered in the Federal Network Agency's market master data register no later than four weeks after installation. If you have opted for the rental model, we will take care of this service for you as part of the all-round carefree package!
When will the first rent installment be collected?
To connect your solar system to the public grid, the grid operator replaces your existing analog electricity meter with a new bidirectional meter or installs an additional feed-in meter. Once the meter has been replaced, your first Bullfinch rental installment will be collected by SEPA direct debit mandate the following month as standard.
When will I receive my installation date?
After the withdrawal period has expired, the Bullfinch installation partner will usually contact you within two weeks to clarify important matters for the installation and to arrange a date for the installation.
Contractual
When will the first rent installment be collected?
To connect your solar system to the public electricity grid, the grid operator replaces your existing analog electricity meter with a new bidirectional meter or installs an additional feed-in meter. As soon as your system has been connected to the grid, payment starts the following month by SEPA direct debit mandate.
Do I have a right of withdrawal?
You have the right to cancel the Bullfinch solar power contract without giving any reason. The withdrawal period is 14 days from the date of conclusion of the contract.
What will happen to my solar system if Bullfinch no longer exists?
In short, there is no change to your solar lease. As our solar systems are financed in advance, you are guaranteed insurance cover and services such as maintenance and monitoring even after Bullfinch goes out of business. The smooth operation of your solar power system is therefore guaranteed for the entire term of the contract.